How can we help?
Get answers to common questions or reach out to our support team. We’re here to help you run your business smoothly.
Email support
support@kudistocks.com
We typically respond within 24 hours on business days.
Support hours
Monday – Friday, 9:00 AM – 6:00 PM (WAT)
Requests outside these hours are answered on the next business day.
Before you contact us
Including these details in your first message helps us resolve your issue faster:
- The email address associated with your Kudistocks account
- Your device model and OS version (e.g., iPhone 14, iOS 17.5)
- The app version (found under More → About)
- A clear description of what you were doing when the issue happened
- A screenshot or short screen recording if possible
Frequently asked questions
Quick answers to the questions we hear most often.
How do I create an account?
Open the Kudistocks app, tap Sign Up, enter your email, verify the 6-digit code we send you, then create a password. You'll be guided through setting up your first store.
I forgot my password — how do I reset it?
On the login screen tap Forgot password. Enter your email and we'll send you a 6-digit reset code. Enter the code along with a new password to regain access.
How do I add products to my inventory?
From the Inventory tab, tap Add Product. Fill in the name, SKU, price, quantity, and low-stock alert threshold. You can also add a photo, barcode, category, and expiry date.
Can I manage more than one store?
Yes. Kudistocks supports multi-store management. Go to More → Switch store to move between your stores, or Add new store to create another one under the same account.
How do I create a purchase order?
From the Orders tab, tap New order. Add the products, select a supplier from your saved list (or enter new supplier details), then tap Create order. You can email it directly to the supplier.
What does the AI assistant do?
KudiBot is your in-app AI assistant. It can suggest reorder amounts, explain your sales trends, forecast demand, and answer general business questions based on your store data. Tap the KudiBot icon on the dashboard to start chatting.
How do I change the app's language?
Go to More → Select language. Kudistocks supports English, Yoruba, Hausa, Igbo, French, and Nigerian Pidgin.
Is my business data safe?
Yes. All data is transmitted over HTTPS, passwords are hashed, and authentication tokens are stored in your device's secure storage (iOS Keychain / Android Keystore). See our Privacy Policy for full details.
How do I delete my account?
Go to More → Delete account, or email us at support@kudistocks.com from the address on your account. We'll process the request and permanently delete your data, subject to any legal retention requirements.
The app is crashing or a feature isn't working. What should I do?
First try closing and reopening the app, then check for an app update in the App Store. If the issue persists, email us at support@kudistocks.com with your device model, iOS version, and a short description of what you were doing when it happened.
Still need help?
Our support team is ready to help. Send us an email and we’ll get back to you as soon as we can.
Contact support